Our refund policy lasts 15 days, starting when you receive your item(s). If 15 days have gone by since you received your item(s), unfortunately we can’t offer you a refund .
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will charge a 10% restocking fee with any edible return.
Shipping costs are non-refundable.
PROMOTIONAL ITEMS ARE NON - REFUNDABLE (EXCHANGE ONLY)
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without contacting us first at firstname.lastname@example.org
Refunds (if applicable)
Shipping costs are non-refundable.
A 10% restocking fee will be charged with any edible return.
Before returning anything please contact us first.
If you return an item you are responsible for paying the shipping costs. We will charge a 10% restocking fee with any edible return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
please make sure you haven't wore your item and it is in its original packaging, if an item is returned and the refund is rejected we apologize but no refund will be issued and we will just send the item back. if above criteria is met then there shouldn't be any problems with a refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Exchanges are only applicable for the same item and must be within 15 days of receiving an item.
We only replace items if they are defective or damaged. All items are checked before we ship them to any address so defective/damaged items shouldn't be a problem. If you do encounter a damaged item please contact us and will take appropriate measures.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Please contact first before any exchanges.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.